Refund policy

Replacement & Refund Policy

Transit-damage replacement

Our stone cookware is carefully packed for transportation. If your product arrives cracked or broken in transit, please:

1. Contact us within 2 days of delivery.
2. Share your order number and a complete unboxing video that begins before the package seal is opened.
3. Keep the product and original packaging until the claim is resolved.

Once the claim is verified, we will arrange a replacement for the damaged product.

Handmade product variations

Each item is handmade from natural stone. Small variations in colour, grain, texture, finish, dimensions and tool marks are normal characteristics of the material and are not considered damage.

Returns, exchanges and refunds

We do not accept returns, exchanges or refunds for change of mind, personal preference, natural stone variations, incorrect size selection or products that have been used.

Please review the product dimensions and capacity before ordering. If you need help choosing the correct size, contact us before placing your order.

Need help?

Contact us through website chat, WhatsApp or call +91 95919 78545. Please include your order number when contacting us about an existing order.